Cyprus Office: +357 22 029683 | Greece Office: +30 210 9340288

Support Center Plus

Support Center Plus

Take the first step towards world-class customer support

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

 

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Key Features

  • Multi-Channel Support: Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
  • Request Tracking & Automation Automates the process of creating, organizing, tracking requests into a seamless process.
  • Business Units: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account & Contact Management: Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
  • Knowledge Base: Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
  • Self-service Portal Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • Contracts & SLA Management Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
  • Time Tracking & Billing Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, Dashboards & KPIs Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

About Us

With over 25 years experience, we provide a range of innovative solutions specializing in IT Security, storage, systems management and virtualization solutions.

Cyprus Office

Orpheos 10
Elena Court
Office Suite 202
1070, Nicosia, Cyprus
Tel: +35722029683
Fax: +35722021026
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Channel IT

Greece Office

Agia Fotinis 29 & Thrakis
Nea Smyrni
Athens, Greece
Tel: +302109340288
Fax: +302109340115
See Map

Nea Smyrni